Credit card issuers need to verify identity quickly, reduce fraud risk and resolve customer issues without creating unnecessary friction. NotaryCam has helped modernize identity verification with a secure digital workflow that delivers improved efficiency for some of the top credit card issuers in the market.
Using NotaryCam’s remote online notarization (RON) and identity verification capabilities, these issuers are accelerating identity validation, reducing time to resolution and helping detect potential fraud earlier in the process. In one deployment, NotaryCam is flagging an average of 7 to 10 potentially fraudulent transactions per week, supporting faster decision-making while strengthening compliance and audit trails.
CHALLENGE
For credit card issuers, identity verification can arise at multiple points in the customer journey. In some cases, the need comes before a new account, card or banking relationship can move forward. In others, it comes after suspicious activity, repeated lost-card requests, disputed charges, or other red flags create the need for enhanced verification. In both scenarios, issuers need a process that helps prevent fraud, supports risk management and confirms that the person on the other end of the transaction is who they claim to be and is entering into the transaction of their own volition.
That challenge reflects what U.S. financial services firms are experiencing: 30% of fraud occurs during new account creation, 31% during transaction activity, and 39% during account login or access[1]. That breakdown reinforces the need for stronger identity controls across multiple stages of the customer journey.
Before adopting a digital workflow, at least one issuer relied on customers to print a form, locate a physical notary, complete the notarization and return the document before the institution could move ahead. That process introduced delays, relied heavily on customer follow-through and offered limited visibility into the verification event itself. It also created more opportunities for bad actors to exploit a less rigorous process.
SOLUTION
NotaryCam supports these issuers with a secure, on-demand workflow that combines identity verification with a notarized affidavit-style step. At a high level, the process includes credential analysis, identity proofing, and a live online session with a notary. During that session, the signer presents the same identification used earlier in the workflow and signs a document attesting to their identity.
This structure gives institutions more than a simple visual ID check. The multi-factor authentication, combined with the live human review component, can catch issues that technology alone may miss, such as mismatches between the signer and the identification presented, signs of coaching or coercion, or other suspicious behavior visible during the session. When concerns arise, those cases can be flagged back to the institution for review.
The process also creates a stronger, audit-ready record of the transaction. Audio and video recordings, session information and supporting identity verification data can help streamline investigations and provide additional clarity when fraud teams evaluate suspicious activity.
HOW ISSUERS ARE USING IT
One major card issuer uses NotaryCam at the front end of the customer lifecycle. Applicants whose submissions trigger enhanced verification are directed to complete identity validation before their account or card application proceeds. This helps the institution identify mismatches earlier and reduce the chance that fraudulent applications are approved.
A second issuer uses NotaryCam later in the lifecycle, when a customer relationship already exists but suspicious activity has created risk. These cases may involve a card flagged as lost or compromised, repeated loss claims, disputed charges or other signals that require the institution to confirm identity before reactivating access. Instead of sending customers to find an in-person notary, the issuer can direct them to schedule a secure online session and complete validation much more quickly.
Together, these use cases show how NotaryCam supports both fraud prevention and faster customer resolution across multiple points in the cardholder journey.
THE IMPACT
Earlier intervention in the fraud lifecycle and faster resolution
Replacing an in-person notarization requirement with an online workflow removes days of delay from the process. What once depended on printing documents, finding a local notary and returning paperwork can now be initiated almost immediately and completed online, 24/7.
By embedding identity validation earlier or at higher-risk moments, card issuers can identify suspicious activity sooner and reduce the likelihood that fraud progresses further. That matters even more as fraud becomes more expensive and harder to contain. LexisNexis’ North American fraud multiplier now averages more than $5 for every $1 lost, up 25% from $4.00 in 2021, and 44% of North American financial institutions primarily rely on manual processes[1].
To put this into perspective, the total issuer impact of one $10,000 instance of fraud could ultimately exceed $50,000 once investigations, legal expenses, regulatory exposure and operational remediation are factored in. Multiplied across dozens or even hundreds of incidents annually, the downstream cost of detecting fraud too late can quickly eclipse the investment required to verify identities more rigorously at account opening.
Enhanced fraud detection and investigation support
NotaryCam’s workflow adds a human layer to digital identity verification. That makes it easier to identify the kinds of inconsistencies and suspicious cues that may not surface in a purely automated process.
Because the process produces a more complete record of the transaction, fraud and risk teams also have stronger documentation available for internal review, audit support and downstream investigations. That data can also be analyzed across transactions to uncover broader fraud patterns, including regional concentrations and recurring fraud tactics. With those insights, institutions can respond in near real time with more targeted strategies to strengthen fraud prevention and identity verification workflows.
The need for that added visibility is growing as synthetic identity fraud becomes more sophisticated and more difficult for automated systems to detect on their own. Synthetic identity fraud is one of the fastest-growing forms of financial crime and is projected to generate at least $23 billion in U.S. losses by 2030[1]. A process that incorporates a live video interaction and notarized documentation creates additional barriers that are much harder for fraudulent actors to replicate at scale.
Stronger identity verification for thin-file consumers
Consumers who are new to the U.S. or applying for their first credit card often present a challenge for traditional identity and underwriting workflows. Many of these applicants have limited or nonexistent credit histories, making it difficult for issuers to rely on knowledge-based authentication (KBA) questions or other verification methods tied to established credit data.
That challenge affects a significant portion of the market. Roughly 32 million U.S. adults are considered “unscoreable,” including approximately 7 million consumers who are “credit invisible” and another 25 million with “thin” credit files[2]. For these consumers, the absence of traditional credit data does not necessarily indicate higher risk. Rather, it often simply reflects limited borrowing history, recent immigration status or a lack of established relationships with traditional financial institutions.
[1] https://risk.lexisnexis.com/about-us/press-room/press-release/20250910-fraud-multiplier
[2] https://risk.lexisnexis.com/about-us/press-room/press-release/20250910-fraud-multiplier
[1] https://www.federalreserve.gov/publications/2025-october-consumer-community-context.htm
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