Online Notary FAQ
What are your hours of operation?
We are here for you 24/7, 365 days a year.
For real-estate closings, our Certified Signing Agents are ready and available to meet with you anytime between 7 AM – 11 PM Eastern time/7 days a week.
What are the system requirements?
You will need to meet the following system requirements in order to connect with us online successfully.
• Access to a desktop or laptop computer with a webcam and audio
• Google Chrome web browser, which can be easily downloaded – Download Chrome browser click here
• Reliable high speed internet connection at the closing time – recommended at least 10 MBps upload speed – test your internet speed Test your internet speed click here
A document eSigned or eNotarized via NotaryCam can be viewed using most modern PDF readers, such as Adobe Reader.
Can multiple people sign? What if they are in different places? What if they aren’t available at the same time?
We can accommodate multiple signers, from any combination of locations. We can also schedule multiple signing sessions. Email email@example.com to set up multi-signer appointments.
How do I sign my document?
Do not sign your document before you upload it to NotaryCam. We use electronic signing (e-signing) technology that requires no additional hardware on your end, just your keyboard. When you are in session with a notary, you will e-sign by typing your name onto the document. We embed a number of security features into the document to protect the validity of your signature. The legal validity of e-signatures is well established by the ESIGN Act of 2000 and UETA.
I submitted my document, now what?
Our notaries will send an email out to you within a few minutes upon submitting your request. There are times when all notaries are busy in session so, if you do not receive a timely response please schedule the next appointment with a notary by Clicking Here. NOTE: Please check your spam folder and in the future allow us from notarycam.com
I’m confused, will a notary drive to me?
Our online service is digital and electronic. During your ceremony you will be electronically signing your document (by simply typing in your name) and your notary will apply an electronic notary seal – for more information regarding the Virginia legislation please click HERE
How can I test my webcam? – Do I even have one?
The easiest way to test your webcam is by visiting this site by clicking here: Test My Webcam, this will walk you through to make sure everything is setup correctly.
Can you notarize a document that isn’t written in English?
Due to the majority of state laws, NotaryCam only accepts documents in English at this time.
Can Marriage certificates, Birth or Death certificates be notarized?
Virginia notaries are NOT authorized to notarize and certify true copies of these documents at this time.
Can I notarize an I-9?
We do not notarize I-9 forms at this time.
What time zone are you in?
Eastern Time Zone. To check out current time please click here: Eastern Time
What type of payments do you accept?
We accept all major credit cards and Paypal.